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Open Your Privacy Policy Choices

Live Baccarat, Immersive Roulette, Football Studio and 32 Cards create account, device, payment and session records, and this Privacy Policy explains how urus88 uses them when you open…

Malaysia data scopeCookie controlsWallet record checksAccess where law permits
Terokai lobi Read FAQ
urus88 Open Your Privacy Policy Choices
CONTACT PATHS

Check Privacy Contact Paths

Privacy questions should reach the team that can view account records, not a public social thread.

Account chat Use account chat for quick privacy questions linked to cookies, login alerts or wallet records. Keep your message specific, and our team will route it to the account or security desk when extra checks are needed.
Privacy email Send access, correction or deletion requests to [email protected] from the email tied to your account. Include your username, request type and a short reason so we can find the right record set.
Account inbox If we need to send privacy updates, verification requests or a reply containing account data, we may use your account inbox after login. This keeps sensitive replies away from shared devices and public channels.
ACCOUNT CARE

Browse Our Data Handling Practices

Our privacy work follows the account journey: registration, login, lobby activity, wallet actions, support contact and record retention.

Account records

When you create an account, we store the details you enter, your login history and security checks. These records help us keep access tied to you and support account recovery when you contact us.

Cookie use

Cookies help remember your session, language choices and basic device settings. Some cookies support fraud checks and account security, while analytics cookies help us see which policy pages and support paths need clearer wording.

Payment data

For Touch 'n Go, GrabPay, Boost dan FPX, we record transaction references, timestamps and status updates. We do not need your full banking login; we keep only the data needed to confirm wallet movement.

Game session data

When you open Immersive Roulette, Cash or Crash, Football Studio or 32 Cards, provider systems may send session IDs, round results and timing data. We use those records to settle your wallet and answer disputes.

Retention periods

We keep account and payment records for as long as needed for legal, security, dispute and accounting reasons. When data is no longer required, we remove it or separate it from details that identify you.

Change requests

You may ask to access, correct or delete certain account data. Some records cannot be changed right away when they are tied to security checks, payment verification, disputes or duties under local law.

Discover Privacy Policy Answers

These questions cover the privacy requests we see most often from Malaysia account holders. They explain what data we collect, why we use it, how long we keep it and how you can ask us to check, correct or remove records where local law allows.

It covers the details you provide, login records, device signals, cookies, support messages, payment references and game session records. It also covers data created when we verify withdrawals or respond to account security questions.

We collect Touch 'n Go, GrabPay, Boost dan FPX references to match wallet activity with your account, confirm completed deposits, check withdrawal requests and investigate failed transfers. We keep only the details needed for those tasks.

Yes, you can contact us through [email protected] or account chat to request a copy. We may need to verify your identity first, and some security or fraud records may be restricted by local law.

Cookies remember your session, help protect account access and show us whether policy pages are easy to use. You can adjust browser cookie settings, but blocking some cookies may affect login or wallet checks.

Game providers usually receive session data needed to run tables, record results and settle rounds. We avoid sending personal details unless a provider needs them for security, dispute handling or service delivery tied to your account.

Retention depends on the record type. Support messages may be kept for service history, while payment and security records may be held longer for dispute, accounting or legal reasons before removal or separation from your identity.

Send a request through account chat or [email protected] with your username and the change you want. We will check the request, confirm your identity and explain any records we must keep under local law.

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